Airports Authority of India

The Airports Authority of India (AAI) was formed on 1st April 1995 by merging the International Airports Authority of India and the National Airports Authority with a view to accelerate the integrated development, expansion and modernization of the operational, terminal and cargo facilities at the airports in the country conforming to international standards.

AAI has set for itself ambitious targets for upgrading the infrastructure during the 10th Five - Year Plan and is working steadily to achieve these targets. AAI manages 126 airports, which include 11 international airports, 89 domestic airports and 26 civil enclaves at Defence airfields. AAI provides air navigation services over 2.8 million square nautical miles of airspace. During the year 2002-03, AAI at various airports handled about 5 lakhs aircraft movements (4 lakhs domestic and 1 lakh international);40 million passengers (26 million domestic and 14 million international) and 9 lakh tonnes of cargo (3 lakh domestic and 6 lakh international).

Improvement of passenger facilities is a continuous process. AAI has to cater to very demanding customers who in the wake of globalization have the exposure to the best of facilities are available at other international airports in the world over and the airlines operators who by virtue of their nature of operation are exposed to the best of facilities and services available at other international airports.

AAI has been continuously striving to meet these challenges. Customer satisfaction surveys conducted periodically by outside agencies has been a vital source of feedback on the deficiencies of the system as also the expectations of the traveling public. It has been our endeavour in AAI to address these issues on priority.